ac777's Privacy Policy

Welcome to the ac777 platform. This Privacy Policy ("Policy") sets out the terms that govern the collection, processing, and protection of information between ac777 and its users. By using our website or services, you are considered to have given your consent to the terms of this Policy. Please read it carefully.

1. What Information We Collect

ac777 collects various types of information from users to operate its services. This information comes from two main sources — information you provide directly and information collected automatically.

1.1 Information You Provide

• Name, date of birth, and national identity details (for age verification)
• Email address and mobile number
• Bank account or mobile banking details (bKash, Nagad, Rocket, bank transfer)
• Username and password (stored in encrypted form)
• Information provided via support tickets or live chat

1.2 Automatically Collected Information

• IP address and browser type and version
• Device information (operating system, screen resolution)
• Time of site access, session duration, and pages visited
• Behavioural data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

2. Purpose of Data Use

ac777 uses your information solely for the following legitimate purposes. We never sell your information to third parties or use it outside of the purposes listed below:

• Account Management: To facilitate registration, login, and account verification.
• Service Delivery: To process deposits, withdrawals, and gaming features without interruption.
• Age & Identity Verification: To ensure that only users aged 21 or above are using the platform.
• Customer Support: To resolve issues and provide assistance via 24/7 live chat and email.
• Fraud Prevention: To identify and prevent suspicious transactions or account activity.
• Platform Improvement: To analyse user experience and improve service quality.
• Communications: To send important notices, security alerts, or relevant updates.

3. Cookies & Tracking Technologies

ac777 uses cookies on its website. Cookies are small text files stored in your browser that help the site recognise you on your next visit.

You can manage cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent you from accessing certain key features of the platform.

4. Data Sharing & Disclosure

ac777 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with selected partners for services such as payment processing (bKash, Nagad, Rocket, bank transfer), technology infrastructure, and cybersecurity. These partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed to meet legal obligations arising from court orders, legal proceedings, or valid requests from competent authorities.

4.3 Fraud Prevention

Limited information may be shared with relevant investigative agencies to assist in investigations into serious financial fraud or cybercrime.

5. Data Security Measures

ac777 applies multiple layers of security to keep your information safe. Our security framework is regularly updated and reviewed.

• SSL/TLS Encryption: All data transfers are protected by industry-standard SSL encryption.
• Password Hashing: Your password is never stored in plain text; strong cryptographic hashing is used.
• Access Controls: Only authorised personnel can view user data, and only to the extent necessary.
• Regular Audits: Penetration testing and audits are conducted regularly to identify security vulnerabilities.
• Data Backups: Encrypted backups are maintained on secure servers to ensure data integrity.
• Suspicious Activity Monitoring: Unusual logins or transactions are automatically detected and alerts are triggered.

6. Data Retention Period

ac777 retains your information for as long as necessary. All relevant data is kept while your account is active. After an account is closed, some information may be retained for a limited period for the following reasons:

• Legal requirements to retain records of financial transactions and audit trails.
• The need for information in cases of fraud, dispute resolution, or legal claims.
• Records of self-exclusion or restrictions under the responsible gaming policy.

Once the defined retention period expires, your information is securely deleted or anonymised.

7. Your Rights

As a user of ac777, you have the following rights over your own information. To exercise these rights, please contact our support team.

8. Protection of Minors

ac777 provides services only to users aged 21 or above. We do not knowingly collect any information from minors. An age verification process is followed at registration, and if any user is found to be under 21, their account is immediately closed and any collected information is deleted.

If a parent or guardian believes their child has been unintentionally registered on the platform, please contact our support team.

9. Third-Party Links & Services

The ac777 platform may contain links to third-party websites. These websites have their own privacy policies and are not under ac777's control. When you access a third-party site, that site's policy will apply; ac777 bears no responsibility in such cases.

Game software providers (such as Pragmatic Play, Spribe, JILI, etc.) operate games from their own servers. ac777 stays informed about the data handling policies of those service providers and works only with partners that ensure fair play.

10. Policy Changes & Updates

ac777 may update this Privacy Policy from time to time. For any significant changes, we will send a notification to your registered email or announce it clearly on the site. Continued use of the site after a change is made will be considered as your acceptance of the updated policy.

We recommend that you visit this page regularly and keep yourself up to date with the latest policy. The "Last Updated" date shown at the top of the policy always reflects the current version.

11. International Data Transfers

ac777 primarily serves the Bangladesh market. Data processing and storage are carried out on secure servers. Due to technology infrastructure, data may be processed on servers in various countries. In such cases, we ensure that the level of data protection always meets the standards described in this Policy.